What you purchased
You purchased a personalized custom digital service generated from the resume, target job description, and target role you provide. The deliverable is the corresponding role-specific report, with full access during its 24-hour validity window. It is not a subscription and does not promise an interview or offer.
Payment succeeded but the report did not open
Keep the post-payment page open while the status syncs. If you left the page, return home and use the recovery link or recovery code. If the issue remains, contact our support email with the PayPal order or transaction ID and your RoleGlow report or recovery link so we can check the payment and report status.
What to include in your email
You do not need to know our internal payment ID or choose a reason code. Copy the order or transaction ID from your PayPal payment confirmation or receipt, include your RoleGlow report link or recovery link, and describe the problem in your own words. We use that to locate the order and report; the reason is classified internally and refunds are still reviewed by a human.
Privacy policy and the 24-hour data window
Under our privacy policy, raw job descriptions, full resumes, generated reports, and intermediate artifacts are kept for no more than 24 hours in the normal flow. If a serious problem requires a refund email, contact us before the report expires; once the email arrives, the order data moves into a refund-case archive used only for human review and the original report access is closed. The archive is excluded from automatic cleanup and manually deleted after the case ends. After 24 hours, the original data may be gone and we may be unable to investigate or process a technical-failure request. The system records the case and evidence state automatically, but it does not approve refunds automatically. Support emails are answered within up to 7–15 business days.
Read the privacy policyQuestions or suggestions?
For any questions or suggestions about payment, report access, or use of the service, contact our support email. Refund requests are also handled through this email.
Support email: support@roleglow.com